DashCloud LLC: Refund Policy

This Refund Policy describes when DashCloud LLC, operating as DashRDP ("DashRDP," "we," "us," or "our"), will issue a refund or account credit for services purchased through dashrdp.com. Because RDP, VPS, dedicated server, and VPN services are digital infrastructure provisioned immediately upon payment, refund eligibility is limited and varies by product, as set out below.

By purchasing any service from DashRDP, you agree to this Refund Policy in addition to our Terms and Conditions and Acceptable Use Policy. Where this policy conflicts with the Terms and Conditions on refund matters specifically, this policy governs.

Refund windows differ by product because the underlying cost structure differs, since some services involve fixed third-party costs (proxy/ISP fees, dedicated hardware) that we incur immediately and cannot recover.

Private Windows RDP (including shared/budget RDP plans)

Eligible for a refund if requested within 7 days of the initial purchase date, provided your account has not violated our Acceptable Use Policy. No additional conditions apply. This includes shared and budget RDP plans, which are now refund-eligible on the same terms as standard private RDP.

Linux VPS, NVMe SSD VPS, Mikrotik VPS, OpenVPN VPS, WireGuard VPS

Eligible for a refund if requested within 7 days of the initial purchase date, provided your account has not violated our Acceptable Use Policy and has not exceeded reasonable resource usage.

Dedicated Servers

Dedicated servers are non-refundable once provisioned. Dedicated hardware involves upfront, non-recoverable setup and allocation costs on our end, so we are unable to offer a standard refund window on this product line. If a dedicated server is materially defective due to a documented hardware or provisioning fault on our side, contact support. This is handled as a service remedy (replacement or migration), not as a standard refund, at our discretion.

Residential RDP

Subject to the 7-day window above, but refunds are reduced by a non-refundable ISP/proxy cost (see Section 03 below for details, as this is the most common source of confusion on this product).

Domain registrations, SSL certificates, and other third-party-billed add-ons

Non-refundable once purchased or issued, as these are billed to us by third-party registrars/issuers at the time of your order and cannot be reversed on our end.

All refund requests must be submitted within the applicable window above. Requests submitted after the window has closed will not be considered, except where required by applicable consumer protection law.

Residential RDP plans include access to residential or ISP-assigned IP addresses sourced through third-party network partners. We pay for this IP access upfront and per connection, independent of whether you continue using the service, so this cost is not recoverable by us and is deducted from any refund issued on a Residential RDP order.

• The ISP/proxy cost deducted from a Residential RDP refund is $5 to $12, depending on which ISP/network the assigned IP was sourced from for your order. This amount does not scale with your plan tier. It reflects the actual third-party cost of the specific IP issued to you, and is shown or available on request from support before you confirm a refund.
• We do not guarantee that any specific website, platform, or application will work with, allow, or continue to allow traffic from Residential RDP. Compatibility issues with a third-party platform are not, by themselves, grounds for a refund (see Section 05).
• If you experience a genuine ISP/proxy malfunction (e.g. the assigned IP is dead, unreachable, or was misrepresented at point of sale), contact support first. We will attempt to reassign a working IP at no extra cost before any refund is considered.

Our billing system (via Stripe and other supported processors) may store your card on file to process automatic renewals. You can remove a stored card at any time from your DashRDP client account.

If a renewal/recurring charge is processed automatically and you did not intend to renew, you may request a refund within 24 hours of that charge. Refunds on auto-renewal charges are issued net of any payment processing fees, VAT, or tax already incurred on the transaction. Requests made after the 24-hour window will not be eligible for a refund on that specific renewal charge, though you may still cancel future renewals at any time.

Funds added directly to your DashRDP account balance (wallet top-ups) are non-refundable once added, but remain usable toward any future order.

In addition to the product-specific rules above, refunds will not be issued for:

• Lack of familiarity with how to configure or operate RDP, VPS, or VPN services
• Poor internet connectivity or hardware limitations on your end
• Issues caused by software, scripts, or configurations you installed on the server
• A third-party website, platform, game, or application not functioning as expected with our service. We do not guarantee compatibility with any third-party platform, and you are responsible for confirming compatibility before purchase
• Any service suspended or terminated due to a violation of our Acceptable Use Policy, including but not limited to hacking attempts, brute-force attacks, spam/mass-mailing, or credential stuffing
• Renewals, upgrades, and add-ons purchased after the original order, except where covered under Section 04
• Partial or unused time remaining after a mid-cycle cancellation
• Promotional, heavily discounted, or clearance-priced plans explicitly marked as non-refundable at checkout
• Bank fees, payment gateway fees, or currency conversion charges applied by your card issuer or payment provider

Our team will review your account, provisioning logs, and any related support history before approving or declining the request. We aim to respond to refund requests within 24 to 48 hours. If you cancel a service without first contacting support, or before allowing us a reasonable opportunity to resolve a reported issue, the request may be declined.

Once approved, refunds are typically processed within 5 to 7 business days, though this may vary depending on your original payment method and bank or processor. Refunds are issued to the original payment method where technically possible; where that is not possible (for example, with certain cryptocurrency or regional payment methods), the refund will be issued as DashRDP account credit instead.

Any applicable processing fees, taxes, or third-party costs described elsewhere in this policy (including the Residential RDP ISP/proxy fee in Section 03) are deducted before the refund is issued.

If you have a billing concern, please contact our support team before filing a chargeback or payment dispute with your bank or payment provider. Most issues can be resolved faster directly with us. By purchasing from DashRDP, you agree to attempt to resolve billing disputes with us first.

Filing a chargeback without first contacting support, or filing one that we determine to be unauthorized, fraudulent, or in bad faith, may result in immediate suspension of all services on your account and a permanent restriction on future orders. We provide transaction, usage, and support records to payment processors and card networks as needed to respond to disputes.

This Refund Policy is incorporated by reference into our Terms and Conditions. By placing an order with DashRDP, you confirm that you have read, understood, and agree to this policy. If you do not agree, please do not purchase our services.

DashCloud LLC (operating as DashRDP)

Registered in the State of Wyoming, United States