DashRDP LLP Privacy Policy

This Privacy Policy explains how DashRDP LLP ("DashRDP", "we", "us") collects and processes personal information when you visit dashrdp.com, create a hosting account, purchase RDP or VPS services, or contact support.

We process data to deliver cloud hosting, process payments, prevent fraud, comply with law, and improve our services. We do not sell your personal information to third parties.

We collect information you provide directly and data generated through your use of our services:

• Account details: name, email address, phone number, company name, and billing address
• Payment information: processed by PCI-compliant payment providers; we do not store full card numbers
• Support communications: tickets, chat transcripts, and attachments you submit
• Technical data: IP address, browser type, device identifiers, and server access logs
• Usage data: order history, plan configuration, and client portal activity

• Provision, activate, and manage RDP and VPS hosting services
• Process payments, invoices, and account renewals
• Provide customer support and respond to inquiries
• Send service notifications, security alerts, and billing reminders
• Detect abuse, fraud, and violations of our Acceptable Usage Policy
• Analyse aggregated usage to improve website performance and product offerings
• Comply with legal obligations and enforce our terms

Where applicable under GDPR and similar laws, we rely on: (a) contract performance to deliver hosting services; (b) legitimate interests in securing our network and preventing abuse; (c) legal obligation where required; and (d) consent for optional marketing communications, which you may withdraw at any time.

We share personal data only as necessary to operate our business:

• Payment processors to complete transactions securely
• Infrastructure and data centre partners that host our services
• Fraud prevention and security vendors
• Professional advisers where required by law
• Law enforcement or regulators when legally compelled

All processors are bound by contractual obligations to protect your data and use it only for the services they provide to us.

We retain account and billing records for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and legal requirements. Support tickets are retained to improve service quality. Server logs are rotated on a schedule appropriate to security and operational needs.

We implement administrative, technical, and organisational safeguards including encrypted connections (TLS), access controls, network monitoring, and staff training. No online service can guarantee absolute security; report suspected incidents to us promptly.

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.

Our website uses essential cookies for authentication, session management, and security. We use Google Analytics 4 (GA4) to understand traffic patterns and improve conversion. GA4 may set cookies such as _ga and _ga_* when you accept analytics cookies. We load GA with Google Consent Mode v2: analytics storage is denied by default until you choose Accept or Reject in our cookie banner. You can change your choice anytime via Cookie settings in the site footer. You can also control non-essential cookies through your browser settings where supported.

We may revise this Privacy Policy to reflect changes in law or our practices. The last-updated date at the top of this page indicates the current version. Material changes will be communicated via email or a site notice where appropriate.