Cancellation and Refund Policy
Refund Policy and Service Guidelines
When you sign up with DashRDP LLP or use our services, you agree to our refund policy. We created this policy to give you a better experience with clear rules. Please read this policy carefully to avoid any problems. We may update this policy at any time.
How to Request a Refund
To get a refund for RDP plans, you need to give us a good reason. If your reason is valid, we'll try to fix the problem or give you a refund. But we won't give refunds if you broke our rules. To request a refund, email us at contact@dashrdp.comor create a ticket at https://portal.dashrdp.com/submitticket.php
How Long Refunds Take
After we approve your refund, it usually takes 5-7 business days to get the money back to your bank account. The time might be different depending on how you paid originally. Some payment methods are faster or slower than others. We will deduct any processing fees from your refund amount.
When We Don't Give Refunds
We won't give refunds for these reasons:
Not knowing how to use RDP properly.
Poor internet connection on your side.
Technical problems on your computer that stop you from using our service properly.
Breaking our terms of service.
Problems with other software or websites. (You should check if the website works with our service before buying.)
Third-party websites not working as you expected (we don't guarantee they will work).
Shared RDP Plans cannot be refunded.
What You Can't Do
You cannot use our servers for hacking, brute-force attacks, or mass mailing tools because these activities are illegal. We don't allow these activities on any DashRDP LLP servers.
Residential RDP ISP/Proxy Fees
We don't give refunds for Residential RDP ISP and proxy fees. We can't guarantee that any website or app will work with Residential RDP. If we do give a refund, we'll take out the ISP/Proxy cost first (starts at $9.99, depends on your plan). If there are proxy or ISP problems, we'll fix them quickly when possible.
Payments and Auto-Renewal
Money you add to your DashRDP account cannot be refunded.
Stripe automatically saves your credit/debit card for auto-renewal. You can remove this card info from your DashRDP account. If we automatically charge your card, you can ask for a refund within 24 hours, but we'll deduct VAT/tax/payment fees first.
Important Things to Remember
If you break our rules, we won't give you a refund.
If you ask to cancel without contacting support first, or within 24 hours of creating a support ticket, you won't get a refund.
When you paid, you agreed to our Terms of Service and Refund Policy. Payment companies like PayPal also follow our refund rules.
If you don't agree with these rules, please don't order our servers or RDP services.
Contact Us
If you have questions about this refund policy, contact us:
Email: support@dashrdp.com
Website: https://dashrdp.com/contact-us
Thank you for choosing DashRDP LLP.