About the role
As a Support Engineer at DashRDP, you are the first point of contact for customers running mission-critical workloads on our infrastructure. You will troubleshoot connectivity, performance, and configuration issues across Windows and Linux servers.
You will work closely with our infrastructure team to escalate complex incidents, document recurring issues, and improve our self-service documentation.
What we're looking for
- 2+ years in technical support, system administration, or a similar role
- Strong knowledge of Windows Server and Linux (Ubuntu/Debian)
- Familiarity with RDP, SSH, DNS, and basic networking (firewalls, ports)
- Excellent written English and a calm, customer-first attitude
- Comfortable working in a rotating 24/7 on-call schedule
What we offer
- Fully remote with flexible hours
- Annual hardware and home-office budget
- Paid certifications (Microsoft, Linux Foundation)
- Generous paid time off
Apply for Support Engineer
Fill in your details and attach your CV. We review every application and will reach out if there is a fit.